Late cancellation policy for salon

48h reminder (optional): Hi {{FirstName}}, reminder from {{SalonName}}. You’re booked for {{Service}} on {{Day}} at {{Time}}. If you need to move it, reply here and we’ll help.

24h reminder (baseline): Hi {{FirstName}}, reminder from {{SalonName}}. We’ll see you tomorrow at {{Time}} for {{Service}}. If you need to change anything, reply here and we’ll sort it.

Same-day reminder (optional): Hi {{FirstName}}, quick reminder from {{SalonName}}. You’re in today at {{Time}} for {{Service}}. If you’re running late or need to move it, reply here.

Policy-aware but calm line (use sparingly): Just a note: changes within {{NoticePeriod}} are handled as per our terms. If you need to move your appointment, reply here and we’ll do our best to help.

Two options (reply 1 or 2): No problem {{FirstName}}. Would {{Option1}} or {{Option2}} suit for {{Service}}? Reply 1 or 2 and we’ll confirm.

Open reply (you send two times next): No problem. What days suit you this week or next for {{Service}}? Reply here and I’ll send two options.

Running late (protect the diary without blame): Thanks for letting us know {{FirstName}}. What’s your ETA? If we can still fit the full {{Service}} we will. If not, we’ll offer the closest option or help you move it.

Late cancellation, calm acknowledgement: Thanks for letting us know {{FirstName}}. If you’d like to rebook, reply with two days that suit and we’ll send options.

Late cancellation, same-day wording: No worries {{FirstName}}, thanks for the message. If you want to move the appointment, reply here and we’ll help you find the next slot.

Terms-based note (non-legal, no threats): Just so you know, cancellations within {{NoticePeriod}} are handled as per our terms. If anything changes again, message us as soon as you can so we can offer the slot on.

“Slot released” wording (neutral): Thanks {{FirstName}}. We’ve released the time back into the diary. If you’d like to rebook, reply here and we’ll send options.

Second late cancellation in a short period: Hi {{FirstName}}, I understand things come up. We’ve had a couple of late changes recently, so for future bookings we’ll need to stick closely to our {{NoticePeriod}} terms, as per our terms. If you’d like to rebook, reply here and we’ll help.

Deposit requirement phrased calmly (no numbers, terms-based): Hi {{FirstName}}, to keep things fair and protect the diary, we may need to take a deposit for future bookings as per our terms. If you’d like to book back in, reply here and we’ll send options.

“Let’s keep it simple” option: Hi {{FirstName}}, if your schedule is a bit unpredictable right now, we can look at a shorter service or a quieter time window. Reply with what suits and we’ll find a good fit.

De-escalation, keep it calm: I understand {{FirstName}}. We follow the same terms for everyone so it stays fair and we can protect the diary. If you’d like to talk it through, reply with a good time to call.

If they are upset (short and steady): Sorry this has been frustrating {{FirstName}}. I hear you. If you reply with a good time to call, we’ll sort it quickly and calmly.

If they push for an exception (terms-based, no arguing): I get it. We do make exceptions for genuine emergencies where we can, but in general we follow our terms so the diary stays fair for everyone. Reply here and we’ll help you rebook.